30 Day Comfort Guarantee
In order to ensure your satisfaction with your mattress selection, Dunk and Bright offers a one-time comfort exchange on any purchase of a mattress in our Comfort Care mattress collection. The terms of the comfort guarantee are as follows.
1. This warranty applies to the mattress only, not the boxspring, adjustable base or any other bedding product. It can be exercised once you have slept in your new mattress for a minimum of 14 days to allow for proper adjustment to your mattress.
2. The exchange, including a date that you are available for redelivery, must be completed within 30 days from your original delivery date. Please allow enough time for us to re-order your replacement in the event that it is not in stock.
3. You must purchase a mattress protector from us and have used it for the whole time between ownership/delivery and exchange of your mattress.
4. The mattress must be free of any stains, blemishes or damage upon exchange.
5. A $75 exchange fee must be collected prior to exchange to cover delivery costs.
6. Comfort exchanges cannot be applied to close out mattresses or floor models.
7. The price you originally paid for the mattress will be applied to your reselection and will be based on the regular retail price of the mattress you choose. Sale pricing and promotions do not apply to your reselection.
8. Any difference in price from original selection must be paid in full prior to re-delivery.
9. If a lower cost mattress is selected, credit will be issued in the form of merchandise credit. No cash refunds.
Scott Living brand mattresses can only be exchanged for other Scott Living brand mattresses and carry a 180-day comfort guarantee. You need to keep the mattress for 30 days before exchanging it.