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Customer Care Service Form

Having an issue with your purchase? Please fill out the form below.

Customer Care Service Form

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Return Policy: In-stock furniture items and any Ashley products may be returned for a refund of the merchandise total within 30 days of delivery. Customer is responsible for any costs associated with shipping the item back to our distribution center. We will pick up merchandise that is located locally for a modest fee of $249. Return credits are issued within 24 hours once the item is received and inspected. Shipping and delivery charges are non-refundable. Items must be in new condition and in the original packaging to qualify for a refund (please do not modify product in any way.) If package arrives damaged, or with parts missing, please notify us within 24 hours. We are happy to send replacement parts as soon as possible. Made-to-order merchandise (items with custom fabrics, configurations, finishes, etc) may not be returned or cancelled. See Mattress Comfort Guarantee for separate mattress return policy. Easy return policy excludes clearance items.

****Text message opt-in: You will receive up to 6 text messages from Dunk and Bright per month. Message and Data rates may apply. Collected data is private and will not be sold or shared with any other third party.

*The Dunk & Bright credit card is issued by Wells Fargo Bank. Special terms apply to qualifying purchases charged with approved credit. Minimum monthly payments are required during the promotional (special terms) period. Interest will be charged to your account from the purchase date at the APR for Purchases if the purchase balance is not paid in full within the promotional period. Paying only the minimum monthly payment will not pay off the purchase balance before the end of the promotional period. For new accounts, the APR for Purchases is 28.99%. If you are charged interest in any billing cycle, the minimum interest charge will be $1.00. This information is accurate as of 06/01/2025 and is subject to change. For current information, call us at 1-800-431-5921. Offer expires 12/15/2025.

  • **The Dunk & Bright credit card is issued by Wells Fargo Bank, N.A. Special terms apply to qualifying purchases charged with approved credit. The special terms APR will continue to apply until all qualifying purchases are paid in full. The monthly payment for this purchase will be the amount that will pay for the purchase in full in equal payments during the promotional (special terms) period. The APR for Purchases will apply to certain fees such as a late payment fee or if you use the card for other transactions. For new accounts, the APR for Purchases is 28.99%. If you are charged interest in any billing cycle, the minimum interest charge will be $1.00. This information is accurate as of 06/01/2025 and is subject to change. For current information, call us at 1-800-431-5921. Offer expires 12/15/2025.

***The Dunk & Bright credit card is issued by Wells Fargo Bank, N.A., an Equal Housing Lender. Special terms apply to qualifying purchases charged with approved credit. The special terms APR of 8.99% will apply to the qualifying purchase, and 60 monthly payments equal to 2.0888% of the original special terms balance are required. The advertised terms are an estimate assuming required monthly payments are made on the payment due date; no other balances are currently carried or will be carried on the account; and no additional charges are or will be added to the account. Because your actual account activity may be different than the assumptions used, or because of rounding, the number of payments or the final payment amount could be different than the advertised terms. The special terms APR will continue to apply until all qualifying purchases are paid in full. The APR for Purchases will apply to certain fees such as a late payment fee or if you use the card for other transactions. For new accounts, the APR for Purchases is 28.99%. If you are charged interest in any billing cycle, the minimum interest charge will be $1.00. This information is accurate as of 06/01/2025 and is subject to change. For current information, call us at 1-800-431-5921. Offer expires 12/15/2025.

  • *Percentage Savings are compared to competitor pricing, SAVE Coupons excludes Ashley/Benchcraft, Clearance, and Beautyrest Black merchandise, and financing terms longer than 12 months. We reserve the right to discontinue or alter the terms of this offer any time. All offers valid through 12/15/2025. Layaway orders hold price for 6 months with 10% down. Quotes without payment communicate pricing at the time quote is created. Dunk & Bright finalizes pricing when payment is received. Pricing on quote orders may change. Next Day Delivery on Mattress applies to In-Stock Mattresses over $499 sold before 12pm.

Dunk & Bright Furniture features an excellent selection of furniture including sofas, sectionals, recliners, leather furniture, chairs, beds, dressers, nightstands, dining tables, dining chairs, kitchen storage, entertainment furniture, office furniture, mattresses, accessories and more. Dunk & Bright Furniture offers great quality furniture, at a low price to the Syracuse, North Syracuse, East Syracuse, Jamesville, Liverpool, Fairmount, Fulton, Oswego, Tully, Cortland, Ithaca, Oswego, Manlius, Baldwinsville, Auburn, Utica, Rochester, Victor, Greece, Henrietta, Skaneateles, Binghamton, Johnson City, Vestal, Watertown, Pulaski, New York area, Utica.
Information Accuracy - We have taken great care to provide you with information that is accurate and useful. Please notify us if you find an error and we will do our best to correct it. We ask that you contact us directly to confirm information about pricing, color, features, dimensions, availability and lead times.
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