Delivery Area and Schedule
FREE CONTACTLESS SHIPPING ON ALL ITEMS (OFFERED THRU 3/31/2020)
Packaged and shipped to your door within our local trading area to your residence
- You do not need to be home or come into contact with our delivery personnel
- We provide an estimated 2 hour window as a reminder of your drop off the night before delivery. This is subject to change.
- 7AM – 6PM delivery windows
- Track your shipment via our website or Link sent via text.
- All items will be delivered to the front door or garage of your home, similar to FedEx or UPS shipments.
- Please have driveways and walkways cleared for safe delivery.
- Apartments, Town homes, and Condos will be delivered to the first floor lobby or loading dock.
WHAT IS NOT INCLUDED
- Placement of furniture inside your home, or into specific rooms of your home, condo or apartment.
- Unpacking or unwrapping furniture
- Removal of packing materials
- Recycling of packing materials
TO-YOUR-DOOR SHIPPING PRICING TIERS
$0 - $299
You have 24 hours to live with your new furniture and alert us of any damages or defects*.
*Does not include clearance merchandise or floor samples.
PREMIUM WHITE GLOVE DELIVERY
Sit back and relax. We will take care of everything.
- Local delivery 5 days a week
- 7am – 6pm delivery window
- You can track your delivery here:
- A 2 hour window is provided the night before delivery
- 30-minute call ahead
- Pre-delivery inspection
- Furniture placed in the room of your choice
- Mattress removal
- Furniture assembly provided
- Packaging materials clean up and recycling
- Customer survey to make sure we did our job properly
PREMIUM DELIVERY PRICING TIERS
$0 - $499
$500 - $999
$1,000 - $3,999
$4,000 and up
- We cannot remove or rearrange existing furniture
- Create a clear path and cover exposed floors on day of delivery
You have 3 days to live with your new furniture and alert us of any damages or defects.
Customer pickup is available at our Liverpool Distribution Center.
CUSTOMER PICKUP AT OUR DISTRIBUTION CENTER
4530 Steelway Blvd S
Liverpool, NY 13090
VEHICLE SIZE AND TYPE:
Please bring an appropriate vehicle for your furniture pickup. We will not be responsible for unsafe loads.
Monday through Saturday 8:30am – 5:00pm
Have your invoice number ready.
Call 315-579-3390 on the day of pick up at least one hour in advance.
If you do not call ahead, you may experience a wait.
Merchandise will be reserved on the day of pickup only
Items picked up at our Distribution Center may require assembly and will be in their unopened factory packaging.